Cigna Earns Outstanding Customer Service Experience Certificate

On the road to being certified, the CIGNA HealthCare call center operations successfully passed a detailed audit of its recruiting, training, employee incentives, quality assurance capabilities, and management roles and responsibilities.

CIGNA HealthCare has earned the call center operation customer satisfaction excellence for a fourth consecutive year, issued by the J.D. Power and Associates Call Center Certification Program. The Call Center Certification Program distinction acknowledges a strong commitment by the CIGNA HealthCare call center operation to provide An Outstanding Customer Service Experience.

For certification status, a call center must also perform within the top 20 percent of customer service scores. The evaluation criteria includes courtesy; knowledge; concern for the customer; usefulness of the information provided; convenience of operating hours; ease of reaching a representative; and timely resolution.

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